REFUND CLAUSES 退款条款

PLEASE CHOOSE AND ORDER CAREFULLY, REGARDING THE HANDLING FEES FOR INTERNATIONAL CURRENCY SETTLEMENT SOFTWARE, ETC. AS WE DO NOT REFUND OR EXCHANGE YOUR ORDERS UNCONDITIONALLY IF YOU CHANGE YOUR MIND. 请慎重选择及购买，如果您改变主意，因涉及到国际支付软件的结算费等，我们不会无条件退款或更换原有订单。

We accept refunds or exchanges in accordance with the Australian Consumer Law under the below circumstances: 根据澳大利亚消费者法，我们在以下情况接受退款或换货：

• 1. Faulty. 产品损坏。
• 2. Unsafe. 不安全的产品。
• 3. Not fit for purpose. 产品尺码不合适。
• 4. Significantly different to those shown or described. 收到产品与下单时所显示或所述产品显著不同。

Not all purchases are eligible for return. Item not eligible include; perfumes, vitamins, food or medicine (as storage conditions may be compromised and product could be tampered). 并不是所有的购买都有资格退货。不符合条件的物品包括：香水、维生素、食品或药品(因为储存条件可能会受到影响、产品可能会被篡改)。

Please contact our customer service team to confirm your eligibility to return your purchase. You will need to contact our team for more details and confirmation before sending your return back to us. The shipping fee will not be refunded. 请联系我们的客户服务团队，确认您是否有资格退货。您需要联系我们的团队以获得更多详细信息和确认，然后才能将您的退货寄回给我们。运费恕不退还。

Our customer service team can be reached on cn. 我们的客户服务团队可以通过以下方式及时间联系到。

Email: info@directchemistoutlet.com.au; We Chat ID: DCO_CHINA; Between 8am – 6pm Mondays to Fridays, and 8am – 1:30pm on Saturdays.

When you encounter a product that is faulty or incorrect. 当您遇到产品有故障或不正确时。
If an item is faulty, damaged or incorrect (as per your receipt) when you receive it, please contact our customer service team. We will handle it properly for you. All products involving claim settlement or refund must provide clear photo or video evidence of the original shipping case and logistics list in parcels，otherwise the claim will not be settled. 如果您收到物品时有瑕疵、损坏或错误(根据您的收据)，请联系我们的客户服务团队。我们将会妥善为您处理。所有涉及理赔或退款的产品需提供清晰的发货原箱及面单的照片或视频证据，否则不予理赔。

Email: info@directchemistoutlet.com.au; We Chat ID: DCO_CHINA; Between 8am – 6pm Mondays to Fridays, and 8am – 1:30pm on Saturdays.

Cancellations. 取消订单。
Please remember that in most cases, orders placed are dispatched on the same or next several business day. Orders that have been dispatched cannot be cancelled. The orders which have to be posted back to us, at the expense of the customer where the full products refund less postage will be provided. Returns cannot be accepted for perfumes, vitamins, food or medicine (as storage conditions may be compromised and product could be tampered). 请记住，在大多数情况下，下订单是在同一个工作日或后几个工作日发送的。已经发出的订单不能被取消。必须寄回给我们的订单，邮费由客户承担，我们会提供商品的全额退款。香水、维生素、食品或药品不能退货(因为储存条件可能会受到影响、产品可能会被篡改)。

Please Note: 请注意：

• Only online purchases can be returned as outlined above. 如上所述，只有在线购物才能退货。

Fragrances, medicines, food and vitamins cannot be returned for refund or exchange. 香水、药品、食品和维生素不能退换。

• Returns or exchange for DCO stores purchases should be directed to the original store. 对于在DCO药房购买的产品退货或换货，应直接到达原始商店。
• If your online purchase was made using a Credit Card or Alipay, your approved refund will be processed to that credit card. 如果您的网上购物是使用信用卡或支付宝完成的，您批准的退款将被处理到该信用卡或支付宝账户中。

If you have any questions about our refund and return policy our customer service team is happy to help, and can be reached via: 如果您对我们的退款和退货政策有任何疑问，我们的客服团队很乐意为您提供帮助。

Email: info@directchemistoutlet.com.au; We Chat ID: DCO_CHINA; Between 8am – 6pm Mondays to Fridays, and 8am – 2pm on Saturday.